I wrecked myself as I completely blew through any adherence to the 11th commandment: check thyself… blah blah blah. Oh boy, I don’t think I was hangry. A Snickers bar probably would not have helped. I was desperate, emotional, all logic computing switched off in my brain, and I was inexcusable. I can write a manual on hindsight 20/20 how to not be a jerk after the fact guilt reflections.
Wicked Witch of the West
+ nails on a chalkboard
+ whatever Mothman’s doom prophesying screeches sound like
= Jennifer on the phone to two Cox Communications Customer Support Guys.
I’m sure that’s what I sounded like tonight.
OK, so I have been a whole heck of a lot of whole messiness this past week. Big whoop, right? We ALL have crappy weeks. And, for a very short spell tonight, I totally justified my bad behavior. Pouty little girl.
Why the drama? My modem crashed on me. Yesterday.
And for no reason (well, a LOGICAL reason, that is) I can identify, I decided to just get super bitchy with the Cox technical support guy. It’s not HIS fault that my five year old modem decided to crap out on me… but I certainly spoke to him like it was his problem to fix… complete with…. I must shamefully say this. I didn’t exactly end the call with thanking him for his assistance and wishing him a good evening. Naaaaaaah, I wasn’t even close to as gracious as that. And this poor guy… he didn’t deserve it. And my head was so far up my bootie that I…. I repeated almost same behavior on ANOTHER Cox guy because he informed me I bought the wrong modem type tonight.
As if it’s the Cox Guy’s fault that I didn’t pay attention to the modem type when at Best Buy. NoOt his fault yours truly bought a DSL modem type instead of a cable modem type. And, not even aware yet of the fact I needed to accept responsibility for my ignorance in purchasing, I then proceeded to admonish the poor guy and I forcefully told him he had to tell me exactly what type of modem to buy because…
“I am so ticked off with you guys right now you need to give me a reason not to cancel you right now!” Wooo, so scary and legitimately positioning myself for accomplishment of obtaining resolution, right?! Punch me!!
Oh, and this followed my attempt to reproach the Cox Guy LAST night because Cox did not proactively contact me to let me know that my modem was about to putz out. In other words, I was an asshole.
…Not that I have an excuse, but by the time I spent 32 minutes on the phone with the computer prompter trying to trouble shoot the modem problems. I should not be allowed to communicate with artificial or live intelligence. Having to repeat almost everything I said because the computer couldn’t decipher my voice, I was already beyond edgy when the poor guy came on the line. When he asked me to repeat all the steps the computer had me do – after I tried the same troubleshooting before calling Cox – well, I blew my top.
Needless to say, I am not a fan of those automated trouble shoot systems. Maybe…. Perhaps if they could program the system to recognize the stoopid-hooman is losing their mind to register some sort of AI empathy? Or some sort of acknowledgment instead of the always proper and chipper “hmm, I did not register that, let’s try again,” response? I don’t know the answer to that one…..
As I write this I cringe! Because, even as I huffily wrote down the suggested modem model number and mumbled “good night” or something probably inaudible, it still hadn’t occurred to me what an outrageous bitch I was being to these service people. And, if I were me, speaking to someone behaving like (me tonight), at my work, I would scold (me tonight) for being so badly behaved. And these fellas just took it, graciously, and with dignity — because I was everything but dignified. And for what??? A fricking five-year old modem! Where do I come up with myself sometimes, right??
And all because I bought the wrong modem and was pissy that I had to put my jeans back on and drive the two miles to Best Buy.
Soooooo…. when my NEW surfboard modem wouldn’t connect to the computer and I realized I was going to have to call Cox AGAIN… for the third time in 24 hours… I took a big breath, and checked myself, and bit my tongue as I asked for help resetting my account. Thank heaven I didn’t get blackballed. Because now I’m aware, and scared, about what notes they wrote about the crazy bee-otch on my account.
Oops. Now I feel just as guilty and ashamed as hell.